Starline Market LLC (hereinafter referred to as “the Company”) is committed to providing customers with high-quality outdoor products and reliable after-sales service. This refund and return policy applies to all products purchased through the Company’s official website. By purchasing, you indicate that you have read and agreed to the following policy.

I. Eligibility for Refunds and Returns
Customers may apply for a return or refund within 30 days of receiving the goods (based on the logistics receipt time).

Goods must meet the following conditions to be eligible for a return:
Unused, undamaged, and in their original condition;
Intact packaging (including original box, accessories, and labels);
Not due to human damage or improper use resulting in quality issues.

The following situations may not support returns or refunds:
Clearance, special offer, or limited-time promotional items (as indicated on the product page);
Customized or special order items;
Problems caused by human damage or misuse.

II. Refund Process
Customers must first submit a return request via customer service email, providing the order number and relevant information.

After the Company’s review and approval, return authorization and return instructions will be provided.

Users must return the goods within the specified time after authorization; otherwise, the application may become invalid.

After the goods pass inspection, refunds will be processed within 5–10 business days.

Refunds will be returned to the user’s original payment account; the specific arrival time depends on the bank or payment platform.

III. Shipping Costs: For returns due to personal reasons, the user is responsible for the return shipping costs.

If the return is due to the company sending the wrong goods or product quality issues, the company will bear the reasonable return shipping costs.

Original shipping costs (if any) are generally non-refundable unless otherwise stipulated by law.

IV. Refund Method: All refunds will be returned through the original payment method (credit card, debit card, or third-party payment platform).

Cash refunds or refunds to other non-original payment methods are not supported.

If the payment method is invalid or the account is closed, the refund will be processed according to the payment institution’s rules.

V. Return Address

All returned items must be sent to the following address (do not return items directly without authorization):

165 S French Broad Ave Apt 610, Asheville, NC 28801

VI. Important Notes
Return packages without customer service confirmation may be refused or refunds may not be processed.

Please be sure to provide a valid tracking number to ensure safe delivery of your return.

Our company is not responsible for return packages lost or damaged during transit (trackable shipping methods are recommended).

If malicious returns or abuse of the refund policy are discovered, our company reserves the right to refuse service.

VII. Policy Updates

Our company reserves the right to update these refund and return terms at any time based on operational or legal requirements. Updates will take effect immediately upon publication on the website.